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Hosted IVR services for Food Industry USA - RedCloud
Posted:
09/05/2018 04:09:01 AM
Modified:
09/05/2018 04:09:01 AM
Visit #14
A Predictive dialer increases agent productivity by reducing the time they spend dialing and waiting for lines to connect.
Predictive dialers allow call centers to algorithmically predict when agents will be available and how long it takes for calls to be answered. This process allows agents to get more live connections, significantly increasing their productivity. When a machine is reached, fax number is dialed, or busy signal detected, the call is terminated before any agent involvement occurs.

Predictive dialers can be used to support multiple concurrent outbound sales and marketing campaigns. Applications for predictive dialing vary widely. Examples include proactive customer outreach programs like prescription renewal notifications, utility outage notifications and fraud detection notifications.

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